Frequently asked questions

This site is operated by Sunhouse Babysitting Agency Inc., the Vancouver childcare agency at sunhousebabysitting.ca. “Sunhouse Agency” refers to the nanny and childcare-placement side of the business. We publish reviews here so families considering a placement can see feedback in one place. We disclose our affiliation openly — see the About page.

Yes. Every review on this site is from a verified Sunhouse Agency customer — families who placed a nanny, set up a nanny share, or booked recurring care through the agency. Many are sourced from public Google reviews; others were submitted directly with permission to publish. If you spot something inaccurate, request a correction at Submit a review.

Yes. Sunhouse Agency is the nanny and childcare-placement arm of Sunhouse Babysitting Agency Inc., a registered Vancouver business operating since 2021, sisters-led by Nicole and April Alana. Current public rating is 4.7 stars. See Is Sunhouse Agency legit? for the full breakdown — placements offered, vetting process, service area, and how matching works.

Every nanny and caregiver on the Sunhouse roster goes through an in-person interview, reference checks, and a criminal record check before they take on any family. Because nanny placements often turn into long-term household relationships, the agency screens for fit as well as credentials — and curates a small, handpicked roster rather than running an open marketplace.

Sunhouse Agency places nannies and caregivers across Greater Vancouver — specifically Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, the Tri-Cities, and Tsawwassen. If your home is outside that radius, contact the agency to check whether a placement is feasible.

It varies by how specific your requirements are. For recurring weekly care with flexible scheduling, families are often matched within days. For full-time nanny placements with specific hours, languages, or specialized needs, the process typically takes one to three weeks because the agency runs introductions and trial periods. Office hours for direct contact are Monday to Friday, 9 am to 5 pm Pacific.

Pricing depends on placement type (full-time vs part-time, recurring, nanny share), hours per week, number of children, and any specialized requirements. The agency charges a placement fee plus the caregiver’s hourly or salaried rate. For current pricing, check the main Sunhouse site — rates aren’t published here so they stay accurate as the agency updates them.

Yes. Trial periods are standard practice for longer-term placements — the agency arranges an initial visit or short trial week so the family and caregiver can confirm fit before formalizing the arrangement. If the match isn’t right, Sunhouse re-runs the matching process. This is one of the practical differences between working with a curated agency and hiring from an open marketplace.

Sunhouse Agency is the nanny and childcare-placement side of Sunhouse Babysitting Agency Inc., a sisters-led Vancouver agency founded in 2021 by Nicole and April Alana. The trust line on the main site is “thousands of families · 4.7 stars.” Yes, this review site is operated by the same team — see the About page for our disclosure.

Sunhouse Agency places caregivers across the full range of household childcare needs:

• Full-time and part-time nannies — for families needing weekday or weekend regular care.
• Nanny shares — two or more families splitting one caregiver to lower cost and keep continuity.
• Recurring weekly care — same caregiver, set hours each week, often after-school or evening.
• Live-in nannies — for families with the space and longer-term commitment.

The same agency also handles date-night, event, and last-minute babysitting on the main Sunhouse Babysitting site.

Two options. The most useful for other families is leaving a public Google review on Sunhouse’s Google Business Profile — those are pulled into this site automatically. You can also submit a review directly via the Submit a review form, which we’ll publish here with your permission.